My flight arrived at 4:43PM, scheduled for 4:40PM. They had people with connections to Boise and Indiana, which seemed to be half the plane, deplane first so it took longer than usual. I understand this if the flight was late, but the flight arrive on time, and the connecting flights were leaving in 50 minutes from the same terminal. The gates were literally 100 feet apart.
After I deplaned, I walked to the rental car area and both shuttles were essentially waiting there so I arrived at the desk at 5:30PM. I was 4th in line and it took 45 minutes since there was only 1 person at the counter. Each person took a little over 10 minutes, partially because of all the excess documentation required.
What was incredibly frustrating (and possibly illegal) was that they only took two cards for car rental CDW: the Amex Platinum and Chase Sapphire Reserve. The Platinum card doesn’t even have primary CDW. I had booked the rental on Hopper an charged my Venture X Card, which has primary CDW.
They also seemed to have no idea how CDW works with credit cards. I presented the Platinum card as proof of insurance, but they would have allowed me to pay with my Venture X. The Platinum card requires the entire purchase to be made with the card to get CDW, so CDW would not have applied.
I have a feeling that this is a lawsuit waiting to happen. I had valid insurance through my credit card, but it was voided because some manager decided to only take 2 credit cards for CDW.
I called the customer service line to clarify and the agent, who seemed over it, very plainly said it was a money grab to get more people to purchase the insurance.
Median Travels 